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MANAGING A DOMAIN

Contents

• Accessing User Services
• Forgotten or Lost Passwords
• Main User Page
• Viewing Your Information
• Changing Your Information
  • Administrative Contact
  • Technical Contact
  • Name Server Information
  • What Happens Next?
• Changing Your Password
• Logging Out

Accessing User Services

1. Select On-line Services here, or from the ".ky domain" sub-menu at the left of this page.
2. Select "User Services".
3. Type your domain name into the text box. You must also use the drop-down box to select the correct suffix (e.g. ".ky", ".com.ky" or ".org.ky") for your domain.
4. Enter the password that was sent to the Administrative Contact when your registration was approved. The password is case sensitive.
5. Click on "Login".

Forgotten or Lost Password

1. If you have forgotten or have lost your password, use the bottom half of the "User Services" screen to request a new one.
2. Type your domain name into the text box. You must also use the drop-down box to select the correct suffix (e.g. ".ky", ".com.ky" or ".org.ky") for your domain.
3. Type in your email address. It must match the email address of the Administrative Contact as recorded in your domain record.
4. A new password will be sent automatically to the Administrative Contact's email address.
5. This process is fully automated. The Registrar cannot tell you what your password is, or reset it for you.
6. If you no longer have access to the email address that was originally recorded for the Administrative Contact, a letter must be sent to the Registrar requesting that the email address be changed. It should be on company letterhead and must be signed by the original Administrative Contact or by an Officer of the company.

Main User Page

1. Once you log in successfully, you are greeted by the Main User Page for your domain.
2. You are given three main options; to view your registration information, change your registration information, or change your password. In addition, you can return to the main On-Line Services page or Log Out of the system.

Viewing Your Information

1. Select "View Info" to display all your registration information on the screen, without the fear of accidentally changing it.
2. Click your browser's "back" button to return to the Main User Page.

Changing Your Information

1. Select "Change Info" to update or modify your domain information. You can change any data except for the name of the Registrant. The latter maay only be changed by the Registrar on the written request of the current Registrant.
2. Common changes are to update the details of the Administrative or Technical Contact, or to change the IP addresses of your DNS servers following a change in web-hosting companies. Please note that if you do change the company that is providing your DNS services, it is your responsibility to inform both the old company as welll as the new one. If you fail to do so, the old company will not know to remove your pointers from their servers, and you are likely to encounter difficulties in accessing your web site and/or your email.
3. When making changes, please bear the following notes in mind. They apply just as much to changes as they do to initial registration.
4. When you have completed your changes, click the "Make Changes" button. The completed request will be forwarded to the Registrar for approval.

Administrative Contact

1. The Administrative Contact is the Registrant's appointee to make all executive decisions concerning the domain. He/she is also the individual that the Authority will hold accountable for the proper running of the domain in accordance with Domain Policies.
2. The Administrative Contact is normally a member of the Registrant's organisation, and must be resident in the Cayman Islands. In the case of an Exempt Company, the local Company Agent is often appointed.
3. It is the Administrative Contact who receives the email notification the approval or rejection of the proposed changes. These emails are automatically sent to the Administrative Contact's email address given in the Registration Form. It is therefore very important that a valid email address is given.
4. Free web-mail addresses, such as hotmail.com or yahoo.com, are not acceptable for the Administrative Contact.
5. Remember to select the correct Post Office District from the drop-down box. A PO Box number with an incorrect suffix will result in the rejection of the request.

Technical Contact

1. The Technical Contact is appointed by the Administrative Contact on behalf of the Registrant. The Technical Contact is responsible to the Administrative Contact for the provision of technical services, such as web-design, web-hosting, and DNS services, to the domain. The Technical Contact may be located anywhere in the world. He/she may be a member of the Registrant's own IT Department or, more commonly, is a representivative of an IT/Web-hosting company under contract to the Registrant.
2. In the case of an individual's personal web-site, the Registrant, Administrative Contact and Technical Contact may all be the same person.

Name Server Information

1. It is an ICANN requirement that each domain and sub-domain has a minimum of two active DNS servers. A top level domain such as .ky maintains 'pointers' to your DNS servers. Your DNS servers, in turn, maintain pointers to the various services that are available within your domain, e.g. web-site, email, etc. It is your responsibility to arrange DNS servers for your domain. Most web-hosting companies will provide these for their customers at no additional charge. If you are hosting your own web-site, the company providing your Internet connectivity will probably be able to provide DNS services for you. There may be an additional charge. Lastly, some organisations provide free DNS services; try entering "free DNS services" in your favourite search engine.
2. Enter the names and IP addresses of your DNS servers into the appropriate boxes. You must nominate two and may nominate up to four. Names are normally in the format "ns1.exampledns.com" and IP addresses are four numbers separated by a period, e.g. "153.26.10.201"

What Happens Next?

1. Your change request is sent to the Domain Administrator who checks to see that it is correctly completed. He may contact you by email or telephone to obtain supplementary information or to verify your eligibility.
2. When your request is approved or rejected, your Administrative Contact will be notified by email.
3. You normally should receive one or other of the above emails within one working day of submitting your request. Occasionally, this may stretch to two working days.
4. Details of all newly approved changes to domain records are submitted to the master database at midnight on the day of approval. It can sometimes take 72 hours thereafter for the changes to propagate around the Internet, but they are often available within 24 hours.

Changing Your Password

1. Select "Change User Password" on the Main User Page if you wish to change your domain password.
2. On the new screen that appears, enter your new password twice. Remember that it is case sensitive.
3. Click "Change Password" to complete the process.
4. The new password is effective immediately.

Logging Out

1. Once you have completed all your changes, select "Logout" from the menu at the left of the page.
2. If you fail to log out, someone else could use your computer to make changes to your domain record.